Our quality and service pedigree have been established in the extremely exacting residential block management sector where every contract is someone’s home – we understand how to get it right first time – all the time.
We will support your business by maintaining a clean and hygienic environment – we want to be an integral part of your ongoing success; not just another cleaning company.
We are enthusiastic communicators and are committed to providing strong management and regular and effective client communication.
Having extensive TUPE experience, Mainstay understands the individual’s as well as the organization’s perspective. By engaging positively with staff we are able to ensure ‘business as usual’.
We recognize the need to drive efficiency’s through cleaning operations to deliver value for money services for our customers. As such, our teams are encouraged to innovate and we regularly work with equipment and materials providers to find the most efficient way of providing the required service.
When it comes to maintaining buildings we have considerable experience and a national infrastructure which allows us to deliver a comprehensive planned and re-active maintenance service. With a network of fully trained and experience technicians, we are well placed to cover all aspects of maintenance work including fault finding, reactive repairs, planned maintenance activity, minor building improvement activity and larger scale projects.
We operate a fully equipped Help desk using up to date technology to operate a national mobile maintenance service to deliver a swift reactive maintenance solution to all our customers with effective communication along the way.
Our investment in technology and infrastructure allows us to manage services safely and efficiently, whilst operating a friendly and professional customer team to help with any enquires and understand your needs.
Be it the backdrop to a residential building, or the setting for commercial premises, MFM realizes the importance of landscaping excellence. In a lot of cases the garden area is the focal point of a building or development and as such ensuring grounds maintenance is undertaken to the highest standard is of paramount importance.
With permanent site based solutions or mobile services for both contractual and reactive scenarios, we have the staff, equipment, training and know-how to ensure that you are in safe hands whatever your requirement.
FM & Estate Management
Mainstay Facilities Management provides a one stop FM solution to customers across England and wales. In addition to the provision of our single services, we are also well positioned to provide a number of those services to our customers at any one time, whether that be through multi skilled estate operatives or by bundling services together into a Facilities Management offering.
Our committed, experienced and appropriately trained regional management teams ensure there services are provided in line with expectations, by carrying out regular audits of both services and systems and ensuring customer services is at the center of our offering upon every visit.
We ensure that staff providing the services have the right skills, attitude and behavior and are committed to providing a great service. They are encouraged to take ownership and be accountable for the job which they do. We want our employees to demonstrate all of our Company values, are able to solve problems on sites and work with customers at a local level. Multiskilling is also encouraged to enable a seamless service provision and that one point of contact for our customers, our estate managers often become the face of the locations they manage and a key person in the heart of that community.
We strive to provide a value for money service, and customer liaison and quality control is key to this. We retain a strong focus in involving customers to ensure that we are getting it right, the teams have frequent meetings and encourage feedback from our customers both on site and off site.